When EMS Responds 

Having a need for EMS to respond can be a stressful time. Take a moment and familiarize yourself with some information to help make everything more efficient should you ever need us. 


Looking for a loved one currently being treated by EMS?

Unfortunately EMS cannot provide any information regarding any person that we're providing care for due to federal privacy laws.  Included in that, we can neither provide nor confirm identity, patient condition nor hospital transport destination.  We recommend contacting the hospital systems in an attempt to locate your loved one. 

Cooper Hospital - 800-826-6737

Virtua - Willingboro - 609-835-2900

Virtua - Mount Holly - 609-914-6000

Virtua - Lourdes Camden - 609-757-3500

Jefferson Cherry Hill - 856-488-6500


Calling 9-1-1

When you call 9-1-1 for a medical emergency, the 9-1-1 center collects vital information for us. They dispatch us within just a few moments, and we're on the way. Please understand that while we're en route, they may stay on the line with you and continue to ask you more questions. That doesn't delay us from responding, but it does provide us valable information about your emergency while we're on the way. 

Who is Coming?

The 9-1-1 Center will always dispatch a unit to respond. Highly trained emergency medical technicians will arrive by ambulance and paramedics will respond in another vehicle and all are capable of providing excellant medical care.  Fire Units are sometimes able to arrive to an emergency before us. 

Preparing Your Home

  • Have someone flag us down at the street if available 
  • Turn on porch lights
  • Unlock doors
  • Put pets away if possible

Have Prepared Information Available 

Consider preparing the patient information document that you can hand to us when we arrive. It save you lots of questions and provides us with vital information right away. It can also help us get important information if someone is too sick to communicate well.